Refund policy

30-day returns
We want you to love your order. If you're not completely happy, you can return any item within 30 days of receiving it for a full refund.

How to return
1. Email us at info@marigoldhampsteadlondon.com with your order number and the item(s) you'd like to return.
2. We'll reply within 1–2 working days with your return instructions and the return address.
3. Send the item(s) back within 14 days of contacting us. Please keep your proof of postage until your refund has been processed.

Condition of returns
Items should be returned unworn, unwashed and in their original condition, with tags attached where possible. We may reduce your refund if an item has been worn or damaged beyond what's needed to try it on.

Return shipping
Return postage is paid by the customer, unless the item is faulty, damaged or incorrect. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

Refunds
Once we've received and checked your return, we'll refund you within 14 days to your original payment method. Your refund includes the price of the item(s) and any standard delivery costs you paid for the original order. Depending on your bank, it may take a few extra working days to appear in your account.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or isn't what you ordered, please contact us within 30 days of delivery with a photo of the item. We'll arrange a free replacement or a full refund, including any return postage.

Exchanges
We don't offer direct exchanges. If you'd like a different size or colour, simply return your item for a refund and place a new order.

Your statutory rights
This policy doesn't affect your statutory rights as a consumer under UK law.

Questions?
Email us at info@marigoldhampsteadlondon.com and we'll be happy to help.