Privacy policy

This Privacy Policy applies to all services provided by Marigold Hampstead London.

We respect your privacy and handle the personal information you share with us carefully and confidentially, in line with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR).

1. Personal Information We Collect
We collect the personal information you give us when you place an order, sign up to our newsletter or contact our customer service, including:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information, processed securely by our payment providers and never stored on our own systems
- IP address and device or browser information
- Order and purchase history
- Information about how you use our website, collected through cookies

2. Purpose of Processing
We use your personal information to:
- Process, ship and invoice your orders
- Provide customer service and handle returns and refunds
- Send order confirmations, tracking updates and other service messages
- Improve our website, services and product range
- Prevent and detect fraud or misuse
- Send marketing emails, only if you have given your consent

3. Legal Basis
We process your personal information on the basis of:
- The performance of our contract with you, for example to process and deliver your order
- Your consent, for example for marketing emails and non-essential cookies
- Legal obligations, such as tax and accounting requirements
- Our legitimate interests, such as preventing fraud and improving our services

4. Sharing Information with Third Parties
We only share your personal information when this is needed to provide our services, including with:
- Shopify, the platform that hosts our online store
- Our payment providers
- Our fulfilment partner and its warehouses in the United Kingdom and China, which pack and ship your order
- Delivery companies and our order tracking service
- Analytics and advertising partners, such as Meta, only in line with your cookie preferences
Where required, we have data processing agreements in place with these parties. We never sell your personal information.

5. International Transfers
Some of these partners are based outside the UK and the European Economic Area, for example in Canada, the United States and China. When your information is transferred to these countries, we rely on appropriate safeguards, such as standard contractual clauses, to protect it.

6. Data Retention
We keep your personal information only for as long as needed for the purposes described above, unless the law requires us to keep it longer. For example, order and payment records are kept for up to seven years to meet tax requirements.

7. Cookies
Our website uses cookies to work properly, to remember your basket and, with your permission, to understand how visitors use our site and to show relevant advertising. You can change your cookie preferences at any time through our cookie banner or your browser settings.

8. Security
We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. All payments are processed over a secure, encrypted (SSL) connection.

9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Ask us to delete your information
- Restrict how we use your information
- Object to how we use your information
- Withdraw your consent at any time, where we rely on consent
- Receive a copy of your information in a portable format
To use any of these rights, email us at info@marigoldhampsteadlondon.com. We will respond within one month.

If you're unhappy with how we handle your information, please contact us first so we can put it right. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk) or the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).