Frequently Asked Questions
How long does shipping take?
We aim to process every order as quickly as possible. Most orders
arrive within 5–9 business days. Delivery times are estimates and may
occasionally vary due to high demand, public holidays or carrier delays.
Where is my order shipped from?
Your order is prepared and dispatched through our trusted fulfilment
partners. This allows us to offer a carefully curated collection
without unnecessary overstock. If you order multiple items, they may
occasionally arrive in separate parcels.
Do you offer free shipping?
Yes — Marigold Hampstead London offers free delivery across the UK on
every order.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive tracking
details by email so you can follow its journey. Please allow a short
while for the carrier to activate tracking information.
How do I choose the correct size?
Please check the size guide on the product page before ordering. If
you're between two sizes, we generally recommend sizing up. Still
unsure? Contact us at info@marigoldhampstead.com and we'll be happy
to help.
Do you accept returns?
Yes — we offer a 30-day money-back guarantee, in line with our Return
Policy. Items must be unworn, unwashed and returned in their original
condition with tags attached.
How do I request a return?
Simply email info@marigoldhampstead.com with your order number, and
we'll guide you through the next steps.